Though the issue must lie with this printer, as printing to alternative printers never seem to cause this issue. I have had both network and printer specialists investigate this, and they are both at a loss. Now though, it doesn't seem to come back online for quite a while, if at all some days, which as you can imagine - isn't ideal! Usually, the easy fix for this is to clear whatever error has happened in the Print Queue and wait 10 minutes.
My issue is, on an intermittent basis, their printer will show as 'Offline'. For the moment, this setup cannot be changed due to the way our Plasma machines are set up - so we are stuck with the old computer.
I have two users in my Production office, who both use AutoDesk CAD software, with one being a fairly new machine with an up to date version of the software, and one being a very old machine running an old version of the software. I have wracked every brain-cell I have as well as those of our specialists, and we are still stuck in the same situation, so I am hoping one of my fellow Spiceheads might be able to help us out!Ī bit of background before I begin - in May, my company invested in a fleet of Ricoh MP C2504ex MFPs for the whole company.
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